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At Ken Scales Automotive, we use the latest equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We stand behind our work with a guarantee, so you can trust that your vehicle is in good hands.
Auto Repair Estimates in Medford
Ken Scales Automotive
What sets Ken Scales Automotive apart from all of the others in Medford, OR?
Quality Service
We use the latest diagnostic equipment and high-quality parts to ensure your vehicle is repaired to the highest standards.
Experienced and Certified Technicians
Our technicians are highly skilled and certified professionals with years of experience in the auto repair industry. They have the expertise to diagnose and repair any problem your vehicle may have.
Customer Satisfaction
Our goal is to exceed your expectations and ensure your complete satisfaction with every visit.
Why Choose
Ken Scales Automotive
Maintenance & Auto Service
It’s a fact: regular, quality maintenance extends the life of your vehicle. It also gives you the peace of mind you need.
Exhaust Service
If you’re concerned about passing emissions or you already know your exhaust system isn’t what it should be, visit Ken Scales Automotive in Medford.
Auto Electrical
Ken Scales Automotive provides the best electrical auto service in Medford, hands down.
Heating & Air Conditioner Repair
For the best cooling and heating auto repair service in Medford, trust Ken Scales Automotive.
Engine Auto Service
When that check engine light comes on, it’s hard not to feel annoyed or even worried.
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Recently Serviced Vehicles
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2014 Chrysler 300
Mileage110,331Service Date4/8/2026Services Performed- TECH COULD NOT DUPLICATE CONCERN AT THIS TIME.
- TRIP INSPECTION TEST DRIVE: TEST DRIVE WENT WELL. NO ISSUES OBSERVED. VEHICLE COMES TO A STOP WITH OUT PULLING OR PULSATING. ACCESSORY DRIVE BELT/S: BELTS ARE IN GOOD CONDITION. NO CRACKS OR FRAYS. ALL PULLEYS ARE IN GOOD CONDITION NO SQUEAKS OR SQUEALING. BATTERY CABLES AND CONNECTIONS: BATTERY IS IN GOOD CONDITION. ALL CABLES AND CONNECTIONS ARE CLEAN AND TIGHT. NO ISSUES OBSERVED. AIR FILTER: ENGINE AIR FILTER WAS FOUND DIRTY FULL OF DEBRIS. SPOKE WITH CUSTOMER AND APPROVED REPLACEMENT OF ENGINE AIR FILTER. CABIN AIR FILTER WAS FOUND DIRTY AND FULL OF DEBRIS. CUSTOMER APPROVED REPLACEMENT. FUEL SYSTEM INTEGRITY [lines and hoses] ALL FUEL LINES AND HOSES ARE IN GOOD CONDITION. NO SEEPS OR LEAKS. NO ISSUES OBSERVED. SCAN COMPUTER SYSTEM: TECH SCANNED THE COMPUTER AND DID NOT FIND ANY CODES IN THE SYSTEM. ALL MONITORS COMPLETED. COOLING SYSTEM: HOSES: COOLING SYSTEM HOSES ARE IN GOOD CONDITION. NO SEEPS OR LEAKS. NO BULGING. FAN: COOLING SYSTEM FAN IS FUNCTIONING PROPERLY. NO ISSUES OBSERVED. COOLANT LEVEL AND CONDITION: COOLANT LEVEL IS FULL AND IN GOOD CONDITION. NO ISSUES OBSERVED. TESTED GOOD UP TO -30 DEGREES. FLUID LEVELS AND CONDITION: ENGINE OIL: TECH PERFORMED ENGINE OIL AND FILTER CHANGED. CONFIRMED NO SEEPS OR LEAKS. TRANSMISSION FLUID: TRANSMISSION FLUID IS IN GOOD CONDITION. NO ISSUES OBSERVED. NO SEEPS OR LEAKS. FLUID LEVEL IS FULL. POWER STEERING FLUID: POWER STEERING FLUID IS FULL AND IN GOOD CONDITION. NO ISSUES OBSERVED. NO SEEPS OR LEAKS. BRAKE FLUID: BRAKE FLUID LEVEL IS FULL AND IN GOOD CONDITION. NO ISSUES OBSERVED. NO SEEPS OR LEAKS. CONTAINS 1% MOISTURE. DIFFERENTIAL/S FLUID: DIFFERENTIAL FLUID IS FULL AND IN GOOD CONDITION. NO SEEPS OR LEAKS. NO ISSUES OBSERVED. TRANSFER CASE: RWD N/A BRAKES {OPTIONAL} FRONT: 8MM IN GOOD CONDITION. NO SIGN OF BRAKE ROTOR RUN OUT. REAR:5MM IN FAIR CONDITION. NO SIGN OF BRAKE ROTOR RUN OUT. TIRES, CONDITION AND PRESSURES: TIRES ARE IN GOOD CONDITION NO ISSUES OBSERVED. NO ABNORMAL WEAR. ALL TIRE PRESSURES HAVE BEEN SET. WIPER BLADES: WIPER BLADES ARE IN GOOD CONDITION. NO ISSUES OBSERVED. ALL EXTERIOR LIGHTS; TECH FOUND LICENSE PLATE LIGHT BULB OUT. DRIVER SIDE FOG LAMP IS BROKEN AND MISSING. ALL OTHER LIGHTS ARE FUNCTIONING PROPERLY.
- TECH FOUND THAT THE MOTOR IN THE WINDOW REGULATOR HAS FAILED. THE WHOLE WINDOW REGULATOR ASSEMBLY WILL NEED TO BE REPLACED. ****ESTIMATE*** (INCLUDES PARTS AND LABOR) $735.91
- REMOVE HITCH ASSEMBLY.
- Change oil and oil filter, check all fluids and tire pressures, adjust as needed. Check air filter and breather filter.
SCOTT G. gave our service a 5 star review on 4/10/2026 -
2009 Chevrolet Silverado
Mileage284,719Service Date4/10/2026Services Performed- REPLACE SPARK PLUGS DUE TO OIL ASH FOULING. PLUG WIRES ARE IN GOOD CONDITION. REPLACED DIRTY ENGINE AIR FILTER. FOUND COOLANT LEAK AT WATER PUMP BYPASS HOSE, SNUG HOSE CLAMP AND TOP OFF COOLING SYSTEM.
- SPARK PLUGS – Remove & Replace – 1500, V8, Gas
- PERFORM ENGINE AIR INTAKE CLEANING.
LANCE A. gave our service a 5 star review on 4/11/2026 -
2012 Nissan Maxima
Mileage84,750Service Date4/8/2026Services Performed- INSPECT FOR NOISE IN STEERING AND FOUND STEERING INTERMEDIATE SHAFT HAD PLAY AND WAS MAKING THUMPING SOUND. REPLACED INTERMEDIATE SHAFT AND TEST DRIVE TO VERIFY SOUND IS GONE.
- INSPECT TILT STEERING WHEEL NOT WORKING, FOUND DRIVERS SEAT NOT WORKING EITHER. SYSTEM HAS A LOT OF CORROSION THROUGHOUT ALL OF THE CONNECTORS IN WIRING HARNESS. SEAT HAD BROKEN PINS IN CONNECTORS, REPLACED SEAT TO FIX WIRING HARNESS AND RESTORE FUNCTION TO SEAT. STEERING WHEEL TILT MOTOR IS STILL NOT ABLE TO FUNCTION DUE TO ALL OF TO CORROSION IN SYSTEM.
- INSPECT FOR NO REVERSE LIGHTS AND FOUND NO POWER TO LIGHTS WHEN IN REVERSE, INSPECT FUSES, BUT FOUND NO ISSUES. INSPECT RELAY FOR SYSTEM AND FOUND RELAY CONNECTOR POWER PIN WAS PUSHED OUT, RE INSTALL PIN AND LIGHTS NOW WORK CORRECTLY.
- WIRING HARNESS INSIDE OF VEHICLE HAS A LOT OF CORROSION CAUSING ISSUES WITH ELECTRICAL SYSTEM.
GREG/TRACY J. gave our service a 5 star review on 4/10/2026 -
2004 Ford Econoline
Mileage135,935Service Date4/2/2026Services Performed- INSPECT FOR NO DASH CLUSTER OPERATION. REPLACE ONE FUSE FOR TRAILER TOW WIRING, DASH STILL DID NOT WORK. ALL OTHER FUSES ARE GOOD. REMOVE INSTRUMENT CLUSTER AND INSPECT, FOUND BAD CONNECTIONS AND BROKEN LATCH FOR CLUSTER CONNECTOR. DISASSEMBLY CONNECTOR AND TIGHTEN PIN CONNECTOR IN PLUG IN. HAD NO AVAILABILITY ON REPLACEMENT PLUG, HAD TO REPAIR EXISTING CONNECTOR. AFTER REPAIR CLUSTER DID NOT DROP OUT OR FAIL. HAD TO TAPE CONNECTOR INTO CLUSTER. REPLACE HEAD LIGHT KNOB, KNOB HAD BEEN SILICONE ON AND WAS MISSING RETAINER CLIP. WHEN TRAILER FUSE WAS REPLACED, TAIL LIGHTS STAYED ON AND WOULD NOT SHUT OFF. CUSTOMER DID NOT WANT TO DIAGNOSE ANY FURTHER ON SHORTED TRAILER TAIL LIGHT ISSUE.
ROD R. gave our service a 5 star review on 4/3/2026 -
2005 Mitsubishi Galant
Mileage256,460Service Date3/26/2026Services Performed- DIAGNOSE AND REPAIR BROKEN PASSENGER DOOR JAM WIRES CAUSING INOPERATIVE PASSENGER FRONT WINDOW.
KAREN M. gave our service a 5 star review on 4/2/2026 -
2004 Ford Pickup
Mileage217,961Service Date4/1/2026Services Performed- REPLACE FUEL FILTER
- REPLACE PASSENGERS SIDE HEADLIGHT ASSY. ASSEMBLY IS ON PASSENGER
- FUEL FILTER – Remove & Replace – F150 In Line
This vehicle's owner gave our service a 5 star review on 4/2/2026 -
2016 Ford Transit-350
Mileage162,361Service Date3/30/2026Services Performed- EXTRACT TWO BROKEN MANIFOLD BOLTS, DRILL, TAP AND HELICOIL.
- FUEL DOOR HINGE IS BROKEN REMOVE AND REPLACE
- EXHAUST LEAK PASSENGERS SIDE EXHAUST MANIFOLD (BROKEN BOLT)
- EVAPORATOR CORE – Remove & Replace – Rear,Cargo – [DOES NOT include Air Conditioning System recover, evacuate and/or recharge.]
- LOW SIDE SCHRADER VALVE IS LEAKING. RECOMMEND REPLACING VALVE AND CHARGING A/C SYSTEM TECH FOUND REAR EVAPORATOR LEAKING.
ERICA P. gave our service a 5 star review on 3/31/2026 -
2016 Nissan Versa Note
Mileage100,588Service Date3/23/2026Services Performed- ****NOTE*** OIL LEAKING FROM TIMING COVER.-RTV SEALANT TRIP INSPECTION TEST DRIVE: VEHICLE DROVE WELL TECH NOTICED LIGHT BRAKE ROTOR RUN OUT. ACCESSORY DRIVE BELT/S: RECOMMEND REPLACING BELT AS SOON AS POSSIBLE. BELT IS CRACKED BADLY AND HAS FRAYS. BATTERY CABLES AND CONNECTIONS: BATTERY TESTED GOOD HAS DATE STAMP OF 2023. ALL BATTERY CABLES AND CONNECTIONS ARE IN GOOD CONDITION. NO CORROSION BUILD UP. ALL CONNECTIONS ARE TIGHT. AIR FILTER: ENGINE AIR FILTER IS A LITTLE DUSTY. COULD GO ANOTHER ROUND. RECOMMEND REPLACING BY NEXT OIL CHANGE. FUEL SYSTEM INTEGRITY [lines and hoses] ALL FUEL LINES AND HOSES ARE IN GOOD CONDITION. NO DAMAGE OR LEAKS. SCAN COMPUTER SYSTEM: TECH SCANNED COMPUTER AND DID NOT FIND ANY CODES STORED IN THE SYSTEM. COOLING SYSTEM: HOSES: COOLING SYSTEM HOSES ARE IN GOOD CONDITION. NO CRACKING, NO LEAKS AND NO BULGING. FAN: COOLING FAN IS FUNCTIONING PROPERLY. NO ISSUES OBSERVED. COOLANT LEVEL AND CONDITION: COOLANT LEVEL IS FULL AND IN GOOD CONDITION. NO SEEPS OR LEAKS. TESTED GOOD UP TO -40 DEGREES. FLUID LEVELS AND CONDITION: ENGINE OIL: RECOMMEND ENGINE OIL AND FILTER CHANGE. ENGINE OIL IS 1/2QT LOW AND DIRTY. TRANSMISSION FLUID: RECOMMEND TRANSMISSION DRAIN AND FILL. FLUID IS DIRTY AND SHOULD BE REPLACED SOON. POWER STEERING FLUID: ELECTRONIC POWER STEERING ASSIST. FLUID N/A BRAKE FLUID: BRAKE FLUID IS IN GOOD CONDITION. FLUID LEVEL IS FULL AND CONTAINS LESS THAN 2% MOISTURE. DIFFERENTIAL/S FLUID: N/A TRANSFER CASE: N/A BRAKES {OPTIONAL} FRONT: 2MM PADS ARE GETTING LOW AND SHOULD BE REPLACED SOON. REAR: 4MM IN GOOD CONDITION. NO ISSUES OBSERVED. TIRES, CONDITION AND PRESSURES: TIRES ARE IN GOOD CONDITION NO ISSUES OBSERVED. WIPER BLADES: RECOMMEND REPLACING WIPER BLADES. ALL EXTERIOR LIGHTS; ALL LIGHTS ARE WORKING PROPERLY. NO ISSUES OBSERVED. CLUNK NOISE IN FRONT OF VEHICLE IS DUE TO LOWER CONTROL ARM BUSHING WEAR. CONTROL ARMS ARE REPLACED AS ASSEMBLY.
MICHELLE A. gave our service a 5 star review on 3/24/2026 -
2005 Ford Thunderbird
Mileage36,966Service Date3/19/2026Services Performed- SCAN COMPUTER AND INSPECT FOR HOT AIR FROM HVAC DUCT IN ANY SETTING. HAD CODES B2799 AND B1265 STORED FOR NO TEMPERATURE CHANGE WHEN COMMANDED. FOUND COOLANT CONTROL VALVE STUCK AND REPLACED.
- WATER VALVE – Remove & Replace
JOYCE C. gave our service a 5 star review on 3/20/2026 -
2014 Ford Escape
Mileage83,386Service Date3/13/2026Services Performed- TECH USED STETHOSCOPE AND FOUND THAT BOTH FRONT WHEEL BEARING ARE GROWLING. SPOKE WITH CUSTOMER ABOUT REPLACEMENT OF BOTH FRONT WHEEL BEARING AND CUSTOMER APPROVED REPAIRS. TECH ALSO FOUND THAT THE AXLE NUTS ON BOTH FRONT AXLES HAD BEEN CROSS THREADED ONTO AXLES. SPOKE WITH CUSTOMER ABOUT THE POSSIBILITY OF THE THREADS GETTING RUINED WHEN REMOVING AXLE NUTS. WHEN TECH REMOVED AXLE NUTS THE THREADS ON THE AXLES HAD CAME OFF WITH THEM. SPOKE WITH CUSTOMER ABOUT REPLACING FRONT AXLES. CUSTOMER APPROVED AXLE REPLACEMENTS.
- REMOVE AND REPLACE FRONT WHEEL BEARING. [Includes both sides] PRESSED IN BEARINGS.
- REMOVE AND REPLACE BOTH CV AXLES
DAVID B. gave our service a 5 star review on 3/20/2026 -
2013 Subaru Outback
Mileage130,464Service Date3/17/2026Services Performed- TECH FOUND BRAKES ARE IN GOOD CONDITION. BRAKES AND ROTORS ARE A LITTLE DIRTY, THIS COULD CAUSE SQUEALING.
- TRIP INSPECTION TEST DRIVE: TEST DROVE VEHICLE AND DID NOT HAVE ANY ISSUES OBSERVED. VEHICLE DROVE NICE, NO SIGN OF BRAKE ROTOR RUN OUT. NO PULLING OR PULSATING. ACCESSORY DRIVE BELT/S: DRIVE BELT IS IN GOOD CONDITION. NO CRACKS OR FRAYS. ALL PULLEYS ARE IN GOOD CONDITION. BATTERY CABLES AND CONNECTIONS: ALL BATTERY CABLES AND CONNECTIONS ARE IN GOOD CONDITION. NO ISSUES OBSERVED. BATTERY PASSED SYSTEM CHECK. DATED 9/21. AIR FILTER: ENGINE AIR FILTER IS CLEAN. NO DEBRIS OR ISSUES OBSERVED. FUEL SYSTEM INTEGRITY [lines and hoses] ALL FUEL LINES AND HOSES ARE IN GOOD CONDITION. NO SEEPS OR LEAKS. SCAN COMPUTER SYSTEM: TECH SCANNED COMPUTER AND DID NOT FIND ANY CODES STORED IN THE SYSTEM. COOLING SYSTEM: HOSES: **UPPER RADIATOR HOSE IS WORN AND SHOULD BE REPLACED SOON. FAN: COOLING FAN IS FUNCTIONING PROPERLY. NO ISSUES OBSERVED. COOLANT LEVEL AND CONDITION: COOLANT LEVEL IS FULL AND IN GOOD CONDITION. TESTED COOLANT, GOOD UP TO -60 DEGREES. NO SEEPS OR LEAKS. FLUID LEVELS AND CONDITION: ENGINE OIL: ENGINE OIL LEVEL IS FULL AND IN GOOD CONDITION. NO SEEPS OR LEAKS. TRANSMISSION FLUID: TRANSMISSION FLUID IS IN GOOD CONDITION. FLUID LEVEL IS FULL. NO SEEPS OR LEAKS. POWER STEERING FLUID: POWER STEERING FLUID IS IN GOOD CONDITION. NO SEEPS OR LEAKS. NO ISSUES OBSERVED. BRAKE FLUID: BRAKE FLUID IS IN GOOD CONDITION. FLUID LEVEL IS FULL. NO SEEPS OR LEAKS. CONTAINS 1% MOISTURE. DIFFERENTIAL/S FLUID: FRONT DIFFERENTIAL FLUID IS DARK AND SHOULD BE REPLACED SOON. REAR DIFFERENTIAL FLUID IS IN GOOD CONDITION. NO SEEPS OR LEAKS. TRANSFER CASE: N/A BRAKES {OPTIONAL} FRONT: 8mm IN GOOD CONDITION. NO SIGN OF BRAKE ROTOR RUN OUT. REAR: 6mm IN GOOD CONDITION. NO SIGN OF BRAKE ROTOR RUN OUT. TIRES, CONDITION AND PRESSURES: ALL TIRES ARE IN GOOD CONDITION. TREAD DEPTHS MEASURED AT 10/32nds ALL THE WAY AROUND. ALL PRESSURES HAVE BEEN SET TO 35psi. ALL EXTERIOR LIGHTS; NO ISSUES OBSERVED WITH ANY LIGHTS. ALL IN GOOD CONDITION.
- DIFFERENTIAL FLUID – Drain & Refill – Front or Rear
DAVID/RENE T. gave our service a 5 star review on 3/18/2026 -
2016 Chevrolet Suburban
Mileage106,605Service Date3/6/2026Services Performed- SCAN AND INSPECT FOR NO START CONDITION. FOUND ONLY 5 OF 28 ONBOARD MODULE WOULD COMMUNICATE WITH SCAN TOOL. CHARGED BATTERY AND TESTED, BATTERY WAS DATED 5/2021. INSTALLED NEW BATTERY AND REPLACE NEGATIVE BATTERY CABLE DUE TO HIGH FAILURE RATE. STILL HAD COMMUNICATION CONCERN. MAIN HARD CODES THAT WOULD RETURN EVERY TIME WAS U0121 FOR NO RESPONSE FROM BRAKE CONTROL MODULE. HAD CODE U0140 FOR NO RESPONSE FROM SUSPENSION MODULE AND CODE U0415 FOR NO RESPONSE FROM STEERING MODULE. ALSO HAD SEVERAL TROUBLE CODES STORED IN BODY CONTROL MODULE, MOST CODES BEING MODULE COMMUNICATION CODES. TESTED HIGH SPEED LAN CIRCUIT OUTPUT FROM BODY CONTROL AND HAD NONE. DISCONNECT MODULES AND INSPECT FOR SHORT IN HIGH CIRCUIT CAUSING MODULE TO SHUT DOWN. REPAIRED PINCHED WIRES IN DRIVERS DOOR THRESHOLD AND ALSO HOLD HIGH VOLTAGE ON GROUND G218 WHEN SYSTEM WAS TURNED ON. REPAIRED GROUND G218 AT DRIVERS DOOR [A] PILLAR. BODY CONTROL MODULE STILL DID NOT ACTIVATE COMMUNICATION. REPLACED AND PROGRAMMED BODY MODULE. HAD COMMUNICATION WITH ALL MODULES BUT IGNITION STOP/START BUTTON WOULD TURN ON ACCESSORY AND NOT SEND SIGNAL FOR ENGINE START UP. REPLACED STOP/START BUTTON ENGINE STARTS AND RUNS. PERFORM TIRE POSITION RELEARN, TEST DROVE SEVERAL MILES TO VERIFY REPAIRS.
JIM/KATHY/MEGAN/SARA H. gave our service a 5 star review on 3/7/2026
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Hours
Mon-Fri: 7:30am-5:30pmSat-Sun: Closed
